All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery and will be resolved within 7 working days. We may insist that you send a picture of the damaged product or return it to us before any action can be taken. 

For defective items, on receipt of the item, it will be reviewed by our Quality Assurance Unit to verify claims and feedback will be given within 7 working days. 

Please contact Essenza customer service by email at or by phone at 0700ESSENZA from Monday to Saturday, from 9 am to 6 pm.