What do I do if an item is damaged, defective or missing? : Essenza Nigeria

What do I do if an item is damaged, defective or missing? Print

Created by: info essenza

Modified on: Tue, 30 Mar, 2021 at 2:43 PM

All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery and will be resolved within 7 working days. We may insist that you send a picture of the damaged product or return it to us before any action can be taken.

For defective items, on receipt of the item, it will be reviewed by our Quality Assurance Unit to verify claims and feedback will be given within 7 working days.

Please contact Essenza customer service by email at info@essenza.ng or by phone at 0700ESSENZA from Monday to Saturday, from 9 am to 6 pm.

Info is the author of this solution article.

Did you find it helpful? Yes No

What do I do if an item is damaged, defective or missing? Print

Related Articles