We want you to love your purchase but if something isn’t right, we’re here to help! Please review the guidelines below to ensure a smooth return or exchange experience.

Quick Guide to Returns

How to Return Your Item

1. Kindly Contact Us First
- Email: support@essenza.ng
- Phone: +234 906 285 8516 

- Provide your order number, item details, and reason for return.

2. Return To Locations
- Offline orders: Return to the same store of purchase.
- Online orders: Return to:

• Ikeja City Mall, Obafemi Awolowo Way.
• The Palms Shopping Mall, 1, B.I.S. Way, Off Lekki Express Way
• Jabi Lake Mall, Bala Sokoto Way, Jabi, Abuja

Return Conditions

1. Items must be:
• Unopened, unused, and in original packaging.
• Accompanied by proof of purchase (digital or physical receipt).

 2. All returns are subject to a Quality Control review which takes 3-7 business days before approval.

3. Gifts with purchase must be included to avoid deductions (₦5,000).

4. We are not liable for lost or mishandled returns sent via third-party couriers.

Refunds & Exchanges

Bank deposit refunds are sent to the original payment account used for purchase WHILE  Paystack refunds will be sent to the account details provided by the customer.
- Shipping costs are non-refundable, unless the item was faulty or incorrect.
 - Refunds are processed within 5–7 business days after Quality Control approval.

Damaged or Faulty Items

If your item arrives damaged or defective:
- Notify us within 14 days via email or phone.
- Share photos of the item to fast-track the process.
- A replacement or full refund will be provided after verification.

Need Help?

Reach us during business hour of 9am to 5pm at support@essenza.ng or call +234 906 285 8516. 

We’re happy to assist!