1. No refunds 

2. Please be aware that an automatic no return and no refund policy applies to all products purchased after 15  days. 

3. Products brought in damaged due to customer handling or negligence will not be refunded or replaced.

4. Products returned without purchase receipt or clear proof of purchase from Essenza store will not be exchanged.

5. Products with factory defaults must be dropped off for a quality test. They will be reviewed by the Product Quality Assurance Unit to verify claims.

5. False, wrongful, and online libel aimed at the reputation of the Essenza brand and other brands we stock will be subject to litigation.

6. Please endeavor to reach out to our customer care unit via our stores, email, social handles, or phone number-09062277470.

7. You can lodge your complaints at Essenza customer care portal or visit our Help Centre.

8. Refunds take 2 - 7 working days.