- Please be aware that a no return and no refund policy applies to all products purchased after 15 days.
- Products brought in defected, damaged due to customer handling or negligence will not be refunded or replaced.
- Products returned without purchase receipt or clear proof of purchase from Essenza store will not be refunded or replaced.
- Products with factory defaults will be reviewed by the Product Quality Assurance Unit, to verify claims by the customer.
- False, wrongful, and online libel aimed at the reputation of the Essenza brand and other brands we stock. Will be subject to litigations.
- Please endeavor to reach out to our customer care unit via our stores, website, email, social handles, or phone number.
- You can lodge your complaints at Essenza customer care portal or visit our Help Centre.
- Cash Excess paid via bank transfers or paystack are only refundable between 5 - 7 working days.
- Cash Refund due to other stated and approved reasons are only refunded between 5 - 7 working days.
Product Returns and Refunds Print
Created by: info essenza
Modified on: Wed, 1 Dec, 2021 at 11:31 AM
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